What was once regarded as a dependable refuge for people from Tripura in Kolkata is now drawing attention for all the wrong reasons. Tripura Bhavan, a government-operated accommodation facility, is increasingly being viewed as an example of how neglect can erode an essential public service.

For many visitors—particularly patients and their families seeking medical care—the Bhavan is not a choice but a necessity. Yet, instead of offering comfort during difficult times, the facility is described as rundown and poorly maintained, with its condition steadily deteriorating over the years.

A major point of frustration is the canteen service. Guests report that the food provided is of such low quality that a large portion goes uneaten. With limited food alternatives nearby, residents feel trapped, forced to depend on a system that fails to meet even basic expectations. Some have suggested that even a small price adjustment could improve quality, but such proposals have yet to translate into action.

The issue of staffing has also come under scrutiny. Concerns have been raised about the composition of employees, with claims that many are not from Tripura, prompting questions about accountability and commitment to the facility’s purpose.

Equally concerning is the lack of an effective grievance mechanism. Visitors say complaints rarely lead to solutions, often getting lost in bureaucratic loops. Senior officials are perceived as distant and unapproachable, reinforcing a sense of neglect among those staying there.

As criticism grows louder, Tripura Bhavan is increasingly seen not just as a struggling facility, but as a missed responsibility. For the people who rely on it during some of their most vulnerable moments, its current state reflects a deeper issue of oversight, care, and governance that urgently needs attention.